Shipping Policy

Thank you for visiting thewomensbrand.com. This Shipping Policy explains how orders are processed, prepared, and shipped after purchase. Our goal is to provide a reliable, trackable, and transparent delivery experience for every customer. Please review the following information carefully before placing your order.

Order Processing

All orders are subject to product availability and successful payment authorization. Once an order is placed, it enters our processing queue where it is reviewed, verified, and prepared for dispatch. Processing includes item inspection, quality checks, secure packaging, and documentation generation for shipment.

Orders are processed on business days only. Orders placed on weekends or public holidays will begin processing on the next operational day. During periods of high demand, promotional events, or seasonal peaks, processing volume may increase and handling stages may take longer than usual.

We reserve the right to limit quantities, split shipments, or delay processing if necessary to maintain fulfillment accuracy and product quality standards.

Shipping Methods

We work with established logistics providers and delivery partners to ensure dependable shipment handling. Shipping methods may vary based on destination, package size, inventory location, and carrier availability. The selected delivery method is determined at the time of fulfillment to optimize reliability and tracking capability.

Some orders may be shipped in multiple packages if items are stored in different fulfillment locations or require separate packaging for protection. When this occurs, each package will have its own tracking reference where applicable.

Tracking and Shipment Confirmation

After an order is dispatched, shipment confirmation is generated and tracking details are assigned when supported by the carrier. Customers can use the tracking reference to monitor delivery progress through the carrier’s tracking system.

Tracking updates are dependent on carrier scan events and may not appear immediately after label creation. Status visibility improves as the package moves through the delivery network.

If tracking information appears inactive shortly after dispatch, this usually reflects a normal carrier update delay rather than a shipment issue.

Delivery Conditions

Deliveries are completed by third-party carriers. Final delivery handling, delivery attempts, and placement decisions are made by the assigned carrier according to their operating procedures. Customers are responsible for ensuring that delivery access is available and that shipment acceptance can be completed where required.

If delivery cannot be completed due to access restrictions, refusal, or repeated failed attempts, the shipment may be returned or held by the carrier according to their policies. Additional verification steps may be required before any reshipment is arranged.

Risk of loss and title for items transfers upon carrier acceptance at dispatch.

Customs and Import Responsibilities

For cross-border shipments, orders may be subject to customs review, import controls, or regulatory checks in the destination jurisdiction. Customers are responsible for complying with local import requirements and providing any documentation requested by authorities or carriers.

Customs authorities may delay or inspect shipments at their discretion. Such actions are outside our operational control. If additional information is requested by customs or the carrier, customer cooperation is required to support clearance.

Address Accuracy

Customers must provide complete and accurate shipping details at checkout. We are not responsible for delivery issues resulting from incorrect or incomplete address information submitted at the time of order placement.

If an address error is identified after ordering, correction requests are handled on a best-effort basis and cannot be guaranteed once fulfillment preparation has begun.

Lost, Damaged, or Delayed Shipments

If a shipment arrives visibly damaged, customers should document the condition of the package and contents promptly. Reports should be submitted through the order support channel with relevant evidence so that a review can be initiated with the carrier.

If a shipment appears lost in transit or shows no movement for an extended period, an investigation may be opened with the delivery provider. Resolution timelines depend on carrier procedures and verification outcomes.

Transit interruptions caused by weather events, carrier disruptions, regulatory inspections, or force majeure conditions are not considered fulfillment failures.

Policy Updates

This Shipping Policy may be updated periodically to reflect operational changes, carrier adjustments, or regulatory requirements. The version published on the website at the time of purchase applies to the order.

By placing an order through thewomensbrand.com, customers acknowledge and accept the terms of this Shipping Policy.